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27
University (IMAP) Email Unavailable To Some Users - RESOLVED
Posted by Thushyanthan A on 27 September 2013 02:01 PM

From: http://www.ucalgary.ca/it/status/sept26-2013/email-issues

Sept.28, 2013

Update at 6:00 am: Email service is back up for all users. Send and receive functionality is fully available; however, the backlog of queued email from Thursday and Friday could take up to a few days to be delivered. Kindly direct further questions or concerns to itsupport@ucalgary.ca or call 403.220.5555.

Sept. 27, 2013

Update at 9:00 am: Due to a major hardware failure, the university's email service is still unavailable for approximately 25% of the university community. Group accounts may also be affected. IT is working hard to resolve the issue, but a resolution isn't expected until Monday, September 30.  IT understands that this failure has a major impact on the day to day operations of the university, and we are devising strategies to mitigate the impact. 

If you're expecting critical emails delivered to your affected email account, we suggest contacting potential senders to make alternative arrangements. Your incoming email will NOT be lost, and will be accessible when service is restored.

Sept. 26, 2013

Update at 2:20 pm: Please be advised that email may be unavailable for some users. IT is aware of the issue and is working hard to restore service.

Update at 3:00 pm: IT’s Emergency Response Team (ERT) has activated and technical teams are working to restore service. It was discovered that one of the email servers experienced a hardware failure.  Accordingly, IT is putting a new server into production, and will restore email service on this new server. Service is expected to be restored around 6 p.m.

Email Services are supported by Campus Information Technologies:

Faculty of Science Technical Support

MS 151 | 403.220.6613 | scihelp@ucalgary.ca


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