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Office 365 accounts created this week to provide functioning email
Posted by Cheryl Lepard on 01 June 2016 08:38 AM

Update: May 31, 2016, 11:30 a.m. MT

Office 365 accounts created this week to provide functioning email

It is now clear that it will take several weeks to resolve Exchange email issues that are disrupting operations across the university.  Therefore Office 365 accounts will be created this week for approximately 9,000 accounts currently using Exchange, which do not have access to email currently. People currently using Office 365 and Cyrus don’t need to do anything. For people on Exchange, the Office 365 accounts will be created by IT in three waves this week and people need to prepare for the change.

  • Wave 1: Tuesday May 31 at 5 p.m. Accounts will go live for people and accounts in student-related functions, to allow the critical admissions and registration cycle to proceed, and to ensure that student wellness and other supports are fully operational. 
  • Wave 2: Wednesday June 1 at 5 p.m. Accounts will go live for SLT members, Human Resources and Continuing Education.
  • Wave 3: Thursday June 2 at 5 p.m. Accounts will go live for all other Exchange users.
Important action required by current Exchange users
  • Print your current Outlook calendar BEFORE your Office 365 account creation on the scheduled day. Your calendar and contacts will disappear from your existing email accounts when your new Office 365 account is created and may never be able to be restored. You may lose the information permanently if you do not print it.
  • Quick reference guides to preserve/backup your contacts are listed below.
  • Allow enough time to print your calendar– remember others on your team may be printing at the same time.
  • If you experience problems with your new Office 365 account, contact the IT Support Centre at 403-220-5555 or itsupport@ucalgary.ca.

Employee Hand-out on Office 365 account creation


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