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Major progress made towards resolving UCalgary systems issues
Posted by Cheryl Lepard on 30 May 2016 10:34 AM

Attention: Please be aware that our ticketing system is email based and is therefore currently unavailable. If you are having issues, please contact our office directly at (403) 220-6613 until the email issues have been resolved by main campus IT.

Update: May 30, 2016 at 8:30 a.m. MT

Thanks to the hard work of IT teams, major progress has been made towards resolving current systems issues caused by malware, which is software intended to damage or disable computers and computer systems.

The AirUC–Secure wireless network and Office 365 email are now operational. Exchange email and Skype for Business remain impacted.

It is now safe to use UCalgary-issued computers to access available UCalgary networks and applications.

There are a number of users who remain impacted by the malware and they will not be able to access any UCalgary systems. These people will be personally contacted by their Zone Manager today and provided support and options for continuing critical work.

Regular updates will continue to be provided through the UC Emergency app. More information on the systems issues, including FAQs, has been updated on the Information Technologies webpage.  

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