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Telus customers who are trying to access the Department of Computer Science resources from their home computers will be unable to do so due to DNS (Domain Name Server) lookups failing.

Please consider using Campus IT's General VPN Service to temporarily mitigate this issue. More details are available here:

Please note that this ONLY affects Telus customers. Thank you for your patience and understanding while we look into this issue.

CPSC Technical Support
MS 151 | 403.220.6613 |

Resolved: 2014-01-10

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Holiday Hours
Posted by Thushyanthan A on 24 December 2013 11:10 AM

The Faculty of Science Technical Support help desk will be closed from noon on December 24th, 2013 for the holidays. We will reopen at 0830 on January 2nd, 2014.

During the holiday, support requests can still be created via email at the following email addresses:

Have a safe and wonderful holiday season.

Faculty of Science Technical Support
MS 151 | 403.220.6613 |

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CPSC Printing/SMB Issues
Posted by Jennifer Federl on 19 December 2013 10:03 AM

Prior to Tuesday's System Upgrade & Patch Day, (old) and (new) were 2 physically separate servers, running different OS versions and using different authentication methods.

As of Tuesday, the old samba was decommissioned and we began forwarding it's name to the new server. This means that and are now the same server. This was done so that users with printers installed via would not need to reinstall them. However, since the authentication method is different, network mappings to samba now require your username be set to "CS\username" instead of simply "username".

If you require further assistance or clarification, please submit a ticket to the

CPSC Technical Support
MS 151 | 403.220.6613 |

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CPSC 3rd Tuesday Patch Schedule - UPDATE
Posted by Thushyanthan A on 18 December 2013 07:41 AM
  • All Windows patches are complete.
  • The old samba server has been retired. If you are having issues with printing from your Windows machine or your Mac, please contact the help desk. The router has not been updated due to compatibility issues. We hope to have this resolved shortly.
  • Server NSE has not been rebuilt, more on that later.

Thank you,

CPSC Technical Support
MS 151 | 403.220.6613 |

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CPSC 3rd Tuesday Patch Schedule - Dec. 17th, 2013
Posted by Darcy Grant on 15 December 2013 09:04 PM


  • All windows servers will be rebooted so that patches an updates can take affect.
  • All PC Domain users should LOG OUT Monday and please REBOOT your PC Tuesday morning to ensure all patches have been applied.


  • The old samba server will be retired.  Users should not notice any changes.


  • The core router will be upgraded.  Users should notice only a brief network interruption.

/home/archive /home/scratch

  • Server NSE will be rebuilt.  These file systems will be unavailable during this process.

If you have any questions or concerns regarding these scheduled upgrades, please contact the help desk:

Phone: 220 6613
In person: MS 151

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PHAS Outage Notification - Dec 12, 2013
Posted by Tim MacRae on 11 December 2013 01:14 PM

Attention: Important Outage Information



This is for your information only.  No response is required.


*** Please pass on to groups that may require this information and who do not have access to e-mail or have not been included on the distribution list. ***


Date:                                     Thursday, December 12, 2013 07:30 – Thursday, December 12, 2013 09:30 MST (GMT-07:00) Mountain Time (US & Canada).


Description:                       UPS Deployments and Switch Replacement


Purpose of Work:            Deploy new UPS units to replace failed ones and deploy new core switch to replace aging one 


Expected impact:             For the maintenance period it is expected that there will be limited to no networking (LAN/WAN) access.  It is expected that all subnets which terminate in SB530 will be affected to some degree.  This includes:

  • and


You should not be affected if you are not on these networks.



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