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New Science IT Ticketing system
Posted by Marc Wrubleski on 02 October 2017 08:24 AM



Dear Faculty of Science,

Starting September 26, 5:00pm, the Faculty of Science IT team will begin using a new ticketing system. This is the same tool used by the rest of the campus community and includes automatic notifications from the University of Calgary IT Support Centre.

Automated notifications are sent at various stages of your request, including when it is created in the system, when it is assigned to the appropriate person or IT team, and when the work is completed and the item is closed. 

IT process

Please be aware, currently there are no changes to the way you request IT assistance or services. Please continue to follow the existing process. Any future changes to the process will be communicated to you.

If you have any questions about this change, please feel free to contact Marc Wrubleski (

Thank you,

Warren Hartwell

Director, Technical Operations and Planning

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Office 365 accounts created this week to provide functioning email
Posted by Cheryl Lepard on 01 June 2016 08:38 AM

Update: May 31, 2016, 11:30 a.m. MT

Office 365 accounts created this week to provide functioning email

It is now clear that it will take several weeks to resolve Exchange email issues that are disrupting operations across the university.  Therefore Office 365 accounts will be created this week for approximately 9,000 accounts currently using Exchange, which do not have access to email currently. People currently using Office 365 and Cyrus don’t need to do anything. For people on Exchange, the Office 365 accounts will be created by IT in three waves this week and people need to prepare for the change.

  • Wave 1: Tuesday May 31 at 5 p.m. Accounts will go live for people and accounts in student-related functions, to allow the critical admissions and registration cycle to proceed, and to ensure that student wellness and other supports are fully operational. 
  • Wave 2: Wednesday June 1 at 5 p.m. Accounts will go live for SLT members, Human Resources and Continuing Education.
  • Wave 3: Thursday June 2 at 5 p.m. Accounts will go live for all other Exchange users.
Important action required by current Exchange users
  • Print your current Outlook calendar BEFORE your Office 365 account creation on the scheduled day. Your calendar and contacts will disappear from your existing email accounts when your new Office 365 account is created and may never be able to be restored. You may lose the information permanently if you do not print it.
  • Quick reference guides to preserve/backup your contacts are listed below.
  • Allow enough time to print your calendar– remember others on your team may be printing at the same time.
  • If you experience problems with your new Office 365 account, contact the IT Support Centre at 403-220-5555 or

Employee Hand-out on Office 365 account creation

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CPSC Network Maintenance
Posted by Cheryl Lepard on 01 June 2016 08:37 AM

We will be replacing our core networking equipment on Wednesday, June 1st, 2016 Beginning at 8:30am. The upgrade should take no longer than 1 hour.

During this time, all segments of the CPSC network will be impacted.

Wireless services are not run by CPSC and will not be affected by this change.

If you have any concerns about this upgrade, please contact Darcy directly at 220-6786

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Major progress made towards resolving UCalgary systems issues
Posted by Cheryl Lepard on 30 May 2016 10:34 AM

Attention: Please be aware that our ticketing system is email based and is therefore currently unavailable. If you are having issues, please contact our office directly at (403) 220-6613 until the email issues have been resolved by main campus IT.

Update: May 30, 2016 at 8:30 a.m. MT

Thanks to the hard work of IT teams, major progress has been made towards resolving current systems issues caused by malware, which is software intended to damage or disable computers and computer systems.

The AirUC–Secure wireless network and Office 365 email are now operational. Exchange email and Skype for Business remain impacted.

It is now safe to use UCalgary-issued computers to access available UCalgary networks and applications.

There are a number of users who remain impacted by the malware and they will not be able to access any UCalgary systems. These people will be personally contacted by their Zone Manager today and provided support and options for continuing critical work.

Regular updates will continue to be provided through the UC Emergency app. More information on the systems issues, including FAQs, has been updated on the Information Technologies webpage.  

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Fall Semester D2L Support
Posted by Danny Glin on 26 August 2014 03:46 PM
The fall semester is around the corner and we are pleased to let you know that the Faculty of Science will be continuing to offer Desire2Learn (D2L) coaching support for the fall 2014 semester. Our coaches can provide one-on-one support for your D2L questions and concerns and can also provide desk side support to help you get your course set up and running. The coaching support program will not be as extensive as in the winter 2014 semester, where we had assigned a specific coach to each Department, rather we have three experienced coaches (all returning D2L coaches from last winter who are: 
  • Andrew Wu
  • Leanne Wu
  • Bronwen Wheatley

To request coaching help please our coaches at:
Help for D2L can also be obtained by contacting the Science IT Help Desk at or visiting the Help Desk in person at MS151. You can also call the Science IT Help Desk at: 403-220-6613
Finally, you can also contact the University IT Help Desk ( Be sure to include “D2L” in the subject heading of an email to IT Help, as that will put your service request to the front of the queue.

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Problems with Help System
Posted by Marc Wrubleski on 31 March 2014 05:12 PM

At around 2:00pm today, March 31, 2014, some help systems tickets were misfiled. We are currently working to re-load these tickets so that we can continue to work to solve them. We apologize for any inconvenience this may cause. We are working to resolve this situation as soon as possible.

Marc Wrubleski
Technical Manager, IT
Faculty of Science 


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